F.A.Q.
How do I pay for my order?
You can pay via Paypal or Bank deposit, whichever you want. You can pay via cheque or COD too but shoot us an email to organize this..
Why do you want my phone number when ordering?
We only want your phone number so we can put it on your parcel or if we need to courier your item the courier wont take the item without a phone number on the item. We may use it to text or call you about your order if its an emergency but we dont use it for anything else. So yes it does help if you put one on your order !
Do you price match?
Yes we do ! Unfortunately with the fluctuating US dollar and other things like that prices are going up and down all the time when you look at overseas stores and even local Australian stores. And everytime this happens we are not going to go through our whole website and change all our pricing to match everyone else's ! SO if you find an item we stock that is cheaper at another store please let us know and we will do our best to match it. If you support us as your Aussie Pedal Store we will be able to build our stock and the amount of brands we carry so you have a local store with everything you can imagine. So yes please ask if you see it cheaper elsewhere.
What if I can't find what I'm after?
Just ask. We can normally get whatever you need at a cheaper price. Some items like Boss and Line 6 we can't get as the distributors here in Australia won't supply online stores.
Can I have some free stuff?
How bout some free stickers ? And some bubble wrap?
Do you have a shopfront where I can try or pickup?
No sorry ! We don't have a shopfront but there may be plans to get one in the future. That's why we try to provide a few YouTube clips per item so you can see and hear but I agree it's not at all like being in a store and trying them. It's also why we are able to have great prices on the items we stock. Pickup's cannot be done either. Some items like pedaltrains and bigger things are a lot cheaper to post within Adelaide so you will get a refund for your postage costs if it's substantially more than you paid.
How long till I get my Pedals ??
All orders are shipped next day (If you order today it will be shipped tomorrow unless it's the weekend of coarse!) Via Express post so you will see your item the day after it was shipped if you are in an Australian metro area(Order Tuesday, shipped Wednesday, arrives Thursday) If your not in the metro area it generally takes another day to arrive. Pedalboards and larger items go by either Courier or Australia post and dont go Express due to the high costs (between $60-$100) but they normally only take 2-3 days to arrive depending where you live.. An Exception to this is Mondays where items are shipped on the same day if you order before 2pm !!
What Marketing am I agreeing to when completing my order?
You will just go on our mailing list and receive an email maybe every month with special mailing list offers and an update on what new items are in stock or about to be in stock. We also run a few competitions so it's well worth ticking the box. Privacy is important to us; therefore, we will not sell, rent, or give your name or address to anyone. At any point, you can select the link at the bottom of every email to unsubscribe.
Whats the deal with the 'trade in' form?
We offer a Trade in service where you just fill out the form of what pedals you have to trade and what Pedal/s you are wanting to get in return and we will send you back some trade in prices for the pedals you put on the form. Its not limited to just pedal trade in's either. You can trade power supplies, rack gear, guitars, pedalboards .. Anything guitar related really ! Just gives you an easier option rather than waiting for someone to buy your pedals, wait for payment and ship them individually you can just box the whole lot up and send them to us to worry about. We then test them all and then ship out your sparkling new pedal in the post a few days later which we ship for free as you pay the postage to get your items to us..
Is there a limit to the pedals I can trade ?
No just write down what you want to trade and don't be embarrassed if you think its a peice of junk ! Just see what we say. We haven't knocked an item back yet so your chances are high !
How do you get your trade in prices ?
Well we have a pretty good idea about how much most pedals sell for and we will check completed listings on Ebay and always watch the guitar forums etc .. So the price you get back will be a little under what they sell for as we have to allow for Website, Ebay (if the pedal ends up selling there) and Paypal costs. Then also our time for listing the pedals and all that jazz. So for example if you have a Boss CS-3 that normally sells for $60 then we will probably offer you $40.. or maybe you have an Eventide timefactor you want to trade for a new Strymon Timeline? We'd probably re-sell it for $300 so we'd be offering you around $240-250 for it as an item like that would attract about $17-$20 Ebay fee's plus around $10 Paypal so we are already up to $280 then sometimes we throw in post for free etc.. hope that explains it !
Where do I post them?
Post them to: Pedal Empire, PO Box 9, Hope Valley, SA 5090
Do you have a return policy?
Yes we do.. If you are not 100% happy with your purchase you can send it back within 14 days for a full refund. The item MUST BE sent back in the same condition it arrived in and have all the materials it arrived with (manual,warranty card,all accesories) and be packaged in the original box. Items returned in undesired condition (scratched,chipped,modified etc) will be subject to a restocking charge of up to 30%. Postage must be paid by the purchaser to get the item returned to us and we will refund at our discretion the amount of the products but not the postage costs. Items must arrive here within 14 days of your order being placed. Some items cannot be returned like strings, pedalboard tape, Cables and DIY cable kits. And if you use the Manufacturers box as the packing box you will automatically be charged a 30% restocking fee. Email us BEFORE returning your item/s so we can resolve or sort out any problems you may have and just so we know to expect the item. You may also want to insure or register your item as we dont take responsibility for lost or damaged post.
Can you ship Internationally?
Yes just email us for a quote on what you need sent..
Do you prefer Roast Chicken or Pizza ?
Roast Chicken Pizza please.