Warranty & Returns
All New products are covered by the manufacturers new warranty. Please check their website for the length of warranty and warranty conditions. If an item you receive is faulty get in touch with us ASAP. Second Hand products come with a 4 week warranty from us. If there is an issue let us know ASAP! This covers normal use and does not cover accidental damage, misuse, wrong power plugged into it, modding, water damage or any other damage caused by mistreatment. Just treat it nice and all will be good!
Shipping
We send A LOT of packages every week so don't worry about the shipping side of things!
We've never lost a thing and your awesome new gear will be packed up really well to avoid any damage in transit.
If your order comes in before 2pm we will ship it same day. Most of the time we pack things up all the way to 4pm so just call if you need it to leave same day after 2pm.
We ship mainly with Australia Post but may use a courier depending on location and size of the package.
Free Post ships with Australia Post standard and expected shipping times are between 4-6 business days depending on location. It will be longer to outside of metro and rural areas.
Express Post will usually be with you next business day in metro areas of QLD, NSW, SA, VIC and TAS. WA will take 2 days to metro and extra days after that to out side metro and rural areas.
Everything we ship has a tracking number with the exception of some power cables and smaller envelope packages. You will be emailed tracking once your order has been shipped!
Warranty & Returns
All New products are covered by the manufacturers new warranty. Please check their website for the length of warranty and warranty conditions. If an item you receive is faulty get in touch with us ASAP. Second Hand products come with a 4 week warranty from us. If there is an issue let us know ASAP! This covers normal use and does not cover accidental damage, misuse, wrong power plugged into it, modding, water damage or any other damage caused by mistreatment. Just treat it nice and all will be good!
Shipping
We send A LOT of packages every week so don't worry about the shipping side of things!
We've never lost a thing and your awesome new gear will be packed up really well to avoid any damage in transit.
If your order comes in before 2pm we will ship it same day. Most of the time we pack things up all the way to 4pm so just call if you need it to leave same day after 2pm.
We ship mainly with Australia Post but may use a courier depending on location and size of the package.
Free Post ships with Australia Post standard and expected shipping times are between 4-6 business days depending on location. It will be longer to outside of metro and rural areas.
Express Post will usually be with you next business day in metro areas of QLD, NSW, SA, VIC and TAS. WA will take 2 days to metro and extra days after that to out side metro and rural areas.
Everything we ship has a tracking number with the exception of some power cables and smaller envelope packages. You will be emailed tracking once your order has been shipped!
